Sales, Support and Service Questions or Issues.
All customer service questions or issues must now go through our new HelpDesk system, which helps us to keep track of enquiries and will enable us to provide you with a quicker response. Please login or register and use the HelpDesk link to open a new support ticket.
General CubeCart™ Support.
All questions related to general support of the CubeCart™ software are referred to the official CubeCart™ Support pages.
Postal Address
EMHAC, s.r.o.
Stara Gala 129
93034 Holice
Slovakia
It is important to note for customers who are new and totally unknowledgeable about CubeCart and php modding, that when you purchase a CubeCart mod you are NOT purchasing a "plug and play" or rather an "upload and go" module.
CubeCart mods consist of INSTRUCTIONS for editing the core php code in order to add new functionality to your webstore. This means that to install the mod,
you will have to open up some core CubeCart php files in a text editor, alter the files per instructions, then upload the altered files to your website. for those customers who are uncomfortable
editing their website files, we offer options to install mods for an additional fee.
Refunds are not available on mods and products that have already been downloaded. We provide refunds in exceptional circumstances within thirty days of payment. We reserve the right to decide what is deemed to be an exceptional circumstance.
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