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HelpDesk 1.0.1 For CubeCart V3

Product Location: ~ Mods v3 ~ HelpDesk Mods
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3
HelpDesk 1.0.1 For CubeCart V3

 
HelpDesk 1.0.1 For CubeCart V3

Price: 30.00 20.00 
Product Code: HELZ21
File Size:  120.4 KB
Author:  Stijnj

Product Options:
Installation to Your Store
Extended Support
Number of Licences Required
Enter Your web address (for licensing) (*)
Quantity: Add to Basket
  Description

This is the original HelpDesk for CubeCart by Stijn Jammaers. It is a must-have for active CubeCart stores.

Version 1.0.1 Released

New in 1.0.1:

~ SEO mod compatibility is included

~ Support for earlier versions of CubeCart 3.0.x through 3.0.15 is included

~ Bug fix with session errors in later CubeCart versions

~ New language file included, improved language support

~ Many errata in English language corrected

~ Additional navigation added

New Low Price, €20.00!

Product Information
HelpDesk for Cubecart

Frontend

  • HelpDesk link in Session box
  • Open tickets
  • Choose corresponding topic from dropdown list
  • Choose priority value: Low, Medium, High, Urgent
  • Error control if message or subject fields are empty
  • Reply to tickets until tickets are closed
  • Recieve email upon admin replies


Admin


General settings

  • activate / hide HelpDesk in frontend
  • choose custom HelpDesk Staff name ( will be used upon reply and email notifications)
  • choose custom HelpDesk Email Address
  • choose to recieve email notification when ticket is opened
  • choose to recieve email notification when customer replies to ticket

Topics

  • Add, delete , update and activate as many topics as desired
  • Determine order in the topic dropdown list
  • Stats on how many times each topic has been requested per ticket

Tickets

  • Dashboard on Admin index page showing quick links to new and open tickets
  • Seperate pages for ' New' , 'Awaiting Reply' , 'Responded' and 'Closed' tickets, as well as a 'View All Tickets' page
  • List order based on priority and status first
  • Delete completed Tickets
  • Reply to tickets with rich text editor, upload images, etc.
  • Edit specific messages inside Ticket
  • Delete specific messages inside Ticket
  • Close ticket without reply
  • Closing a ticket will hide the reply form in the frontend
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LICENSING NOTICE:
Unless otherwise specified, each single purchase of digital goods in this store grants a license to use the product on one installation at the location of the URL you specify at time of purchase. Multiple installations require multiple licensing, and license fees must be paid with the installation URL given for each and every installation of our digital product. The intellectual property contained in our digital goods remains the property of the copyright holder at all times.

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